Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How are your perishable items shipped?
All perishable goods from House of Clauss are packed in insulated thermal liners with reusable gel ice packs to ensure they arrive at your doorstep in peak condition.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure the freshness and quality of our food products during transit.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Are your products suitable for specific dietary restrictions?
We provide a detailed list of ingredients and allergen warnings on every product page. Please review these carefully if you have specific allergies or dietary requirements.
How can I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking number so you can monitor your delivery's progress in real-time.
Can I schedule a delivery for a future date?
Yes, during the checkout process, you can select a preferred delivery window to ensure someone is available to receive and refrigerate your items immediately.