Returns & Exchanges
Due to the perishable nature of our gourmet food products, House of Clauss cannot accept returns once an item has been shipped. However, we are committed to your satisfaction and will provide a replacement or refund for any items that arrive damaged or defective.
Inspect Your Order
Upon arrival, please immediately inspect your package for any signs of damage or quality concerns occurring during transit.
Document the Issue
Take clear photographs of the damaged product and the original packaging to help us process your claim quickly.
Contact Support
Email our concierge team within 48 hours of delivery with your order number and the documentation of the defect.
Resolution Processing
Once approved, we will initiate a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing